Ekamjyot Singh Nalwa

Founder & Editor, ReturnPolicyChecker.com

Ekamjyot built ReturnPolicyChecker after losing an argument at a customer service desk that he was, in fact, right about. He compiles the return-policy data on this site from retailers' own published terms and writes the guides explaining how those terms work in practice.

Corrections and questions: contact@returnpolicychecker.com

Why this site exists

I once stood at a customer service desk being told an item was outside its return window when it wasn't. I was right and I lost, because I had nothing to point at and the person in front of me had a screen. That is the entire origin of this site.

Return policies are public, and they are almost always buried in a wall of fare-conditions prose written to be defensible rather than clear. Meanwhile the questions people actually have are small and specific: how many days do I have, does the receipt matter, will they take it opened, and what will I get back? This site answers those from each retailer's own published terms, and the 9 guides explain how the rules work in practice.

Editorial standards

Primary sources only. Every retailer's window, receipt rule, fee and exception is taken from that retailer's own published policy, linked on the page, with the date I last checked it. I do not copy figures from other comparison sites — errors propagate between them and become impossible to trace.
Data and interpretation are kept separate. The tables are sourced facts. The written analysis is clearly mine. On the page it is always obvious which is which.
Comparison pages exist because someone wrote a comparison. This site deliberately does not auto-generate every possible store-versus-store permutation. If a comparison page exists here, it has hand-written analysis in it.
Uncertainty is stated. Where a policy genuinely varies by category, fare, membership tier or marketplace seller, I say so rather than publishing one tidy figure that is wrong for most readers.
No pay-for-placement and no affiliate links on policy pages. No retailer can pay to appear, to rank, or to be described favourably.
Legal claims stay conservative. Consumer law varies by jurisdiction. Where the guides touch on rights, they describe the general framework and point you to your own consumer protection agency, because the cost of being wrong is yours.

What I am not

I am not a lawyer, and this site is not affiliated with any retailer. Nothing here is legal advice. What I can offer is careful compilation from public sources, consistent formatting across 20 retailers, and a written explanation of where people reliably get caught — with every figure traceable to where it came from so you can check my work. The process is documented on the methodology page.

How the site makes money

ReturnPolicyChecker.com is free and supported by display advertising served through a third-party network. Ads are visually distinguishable from content and are never presented as recommendations. No advertiser sees or influences a page before it publishes. If that ever changes — an affiliate arrangement, a sponsorship — it will be disclosed on the page it affects.

Corrections

Retailers change return windows and fees without notice, so some of the figures here will drift out of date between checks. If you find one that's wrong, email contact@returnpolicychecker.com with the page and a link to the retailer's current policy. Corrections are handled before anything else, and when a record is corrected its "last verified" date changes so you can tell when it last had a human look at it.