Get in touch with us.
We answer every message by email — no forms, no ticket queues.
Reporting a policy error?
Corrections are the most valuable mail we get. To help us verify and fix an entry quickly, please include:
- • The retailer's name and which page on our site shows the outdated information
- • What the correct rule is, ideally with a link to the retailer's official policy page
- • If it came from an in-store experience: roughly when and what the store told you
You can read how we source and verify policy data on our methodology page, and who compiles it on the author page.
What else to write about
A retailer we don't cover yet. We add retailers based on what people actually ask for, so these requests genuinely determine what gets built next. Tell us the retailer and, if you like, which specific rule you were trying to find.
A comparison you'd find useful. We deliberately don't auto-generate every possible store-versus-store page — each comparison here is written by hand. If there's a pairing you'd genuinely use, say so and it goes on the list.
A guide topic. If you had a returns question our guides didn't answer, that's a gap worth knowing about.
Something broken. A calculator giving an odd result, a link going nowhere, a page rendering badly on your phone. Include your device and browser if you can.
What we can't help with
Being straight about this saves you time. We have no relationship with any retailer and no standing to act on your behalf, so we can't intervene in a dispute, escalate a refund, overturn a refused return, or contact a store for you. We also can't give legal advice — the rights guide explains the general framework, but for a specific dispute your national or state consumer protection agency is the right authority.
If you're mid-return and need a definitive answer now, don't wait for us: every store page on this site links the retailer's own policy page, which is authoritative for your purchase.