ReturnPolicyChecker

Best Buy Return Policy

Verified

Best Buy has a standard 15-day return window, which is extended to 60 days for My Best Buy Plus/Total members. Activatable devices must be returned within 14 days (30 days for Verizon) and carry a $45 restocking fee. Drones and professional cameras are subject to a 15% restocking fee if opened. Hearing aids (60 days), litter boxes (90 days), and holiday decor (15 days) have special windows. Gift cards, trading cards, and digital content are non-returnable.

Last Verified: 2026-06-20 • Official Policy Source
Check Deadlines
Return Window 15 Days
Receipt Policy look up possible
Opened Items Allowed
Exchange Available Yes
Shipping Fee Free returns
Interactive Utility

Best Buy Return Checker

Verify your eligibility for returns, exchanges, or credits at Best Buy based on your unique purchase details.

Check Return Eligibility

V4.0 Engine
Item Opened?
Packaging Intact?
Have Receipt?
Product Used?
Defective/Damaged?
Is it a Gift?
Holiday Purchase?
Store Member / Cardholder? (e.g., RedCard, Plus, HD Card)

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Specify your purchase conditions on the left. Our engine will dynamically check policy rules.

Detailed Policy Breakdown

Packaging & Tags Rules

Original packaging is preferred. Must include all parts, accessories, and manuals. Missing items will lead to a deduction in the refund.

Opened & Used Products

Allowed for most electronics, but restocking fees apply to activated devices (e.g., cell phones, $45 fee) and professional cameras/drones (15% fee).

Holiday Return Windows Extensions

Purchases made November 1 through December 31 can be returned through January 14 of the following year (excludes contract phones and memberships).

Refund Timelines & Payout Methods

Original payment method. If paid by cash/check over $250, Best Buy will mail a check within 10 business days.

Electronics & Appliance Exceptions

Standard 15-day return window. My Best Buy Plus/Total members get 60 days. Activatable devices have a 14-day window. Verizon activatable devices have 30 days. Hearing aids have 60 days. Litter boxes have 90 days.

Beauty & Fragrance Policy

Personal care products (shavers, hair dryers) follow the standard 15-day return window and must be clean.

Exclusions & Warnings

  • Activatable devices have a 14-day return window and a $45 restocking fee.
  • Verizon activatable devices have a 30-day return window.
  • Litter boxes are returnable within 90 days.
  • Hearing aids are returnable within 60 days.
  • Holiday decor must be returned within 15 days.
  • Drones, DSLR/mirrorless cameras, lenses, projectors, and rideables have a 15% restocking fee if opened.
  • Gift cards, digital content, memberships, trading cards, final sale items, and custom orders are non-returnable.
Note: Final sale clearance items (prices ending in .97 or tagged 'final sale') are strictly non-returnable unless defective.

Best Buy Return Policy Frequently Asked Questions

What is the return window at Best Buy?
Best Buy's standard return window is 15 days from the date of purchase. However, My Best Buy Plus and My Best Buy Total members receive a 60-day return window on most products.
What is the return policy for cellular phones at Best Buy?
Activated devices (such as contract and prepaid cell phones, LTE tablets, and cellular smartwatches) have a strict 14-day return window. A $45 restocking fee applies if the device is opened.
Which products carry restocking fees at Best Buy?
A 15% restocking fee applies to opened drones, DSLR/mirrorless cameras, lenses, projectors, and rideables (e.g., hoverboards). A $45 restocking fee applies to opened cellular devices.
Can I return Best Buy purchases without a receipt?
Yes. Best Buy can look up your receipt using the card used to pay or your My Best Buy membership ID. If a receipt cannot be found, you must present a valid ID, and you may receive a store credit refund based on the item's lowest historic price.
How does Best Buy's holiday return window work?
Best Buy's holiday return policy extends the window for items purchased between November 1 and December 31. These items can be returned through January 14 of the following year. Activated devices and digital content are excluded.
Can I return opened video games or movies?
No. Best Buy does not accept returns on opened video games, DVDs, CDs, computer software, or console controllers. If defective, they can only be exchanged for the exact same title or item.
Do Best Buy Plus and Total members pay restocking fees?
Yes, Best Buy members are still subject to restocking fees (like the $45 cell phone fee or 15% drone fee), though they benefit from the longer 60-day return window.
What happens if I return an item with missing accessories?
If you return an item without all of its original accessories, manuals, or packaging, Best Buy will deduct a fee from your refund to cover the cost of the missing items.

Related Retailers

Amazon Return Policy

Most items purchased on Amazon can be returned within 30 days of shipment. Exceptions vary by product category, and third-party marketplace seller policies may differ.

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Walmart Return Policy

Walmart offers a standard 90-day return window. Electronics and marketplace items must be returned within 30 days, wireless phones and marketplace electronics/luxury within 14 days, and major appliances within 2 days (not returnable in store). Marketplace items may incur a restocking fee up to 20%.

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Target Return Policy

Target provides a standard 90-day return window. Target Circle Card holders get an additional 30 days (120 days total), and Target owned brands (like Cat & Jack) carry a 1-year guarantee. Electronics and Target Plus items must be returned within 30 days, while Apple products and mobile phones have a 14-day limit. Opened media and airbeds are exchange-only, and gift cards, trading cards, and open breast pumps are final sale.

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Major US retailers modify their return windows and receipt requirements multiple times a year. We track changes so you don't have to.